30 DAY GUARANTEE, EXCHANGES & RETURNS:
All returns/exchanges must be made within 30 days of receipt of merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

PERSONALIZED and NON-PERSONALIZED VIDEO's, CD's, DVD's, VIDEOs, & PRINTED MATERIALS:
Personalized Videos, CD's, DVD's, Video's and Printed Materials may only be exchanged in the event of a manufacturer defect. (No VHS Videos CD's and DVD's and Printed Material returns will be allowed.)

CONSUMABLES:
Consumable products (like dietary supplements, hair removal cream, lipsticks or any other product that can be used up) are not returnable once they have been opened.(No Returns will be allowed)

GASOLINE POWERED ITEMS:
All Gasoline powered products, Gas Scooters, Pocket Bikes, Mini Rockets, and Mini Choppers - We are unable to accept returns on these products because federal regulations prohibit transport of vehicles that have been fueled. All gasoline powered products do have a 30 day parts warranty against manufactures defects only. Warranty will be void, if vehicle is not used as design, taken off-road, used in competition, commercial use or rented.

Please Note: RETURNS ARE NOT ACCEPTED WITHOUT A RETURN AUTHORIZATION #
All returns are for the original purchase price less shipping & handling. WE DO NOT REFUND SHIPPING & HANDLING CHARGES. We do not charge restocking fee. If you have questions please email Customer Service at customerservice@ontelevision.com or call Customer Service at 866-376-9975. Returns/Exchanges may be refused if the merchandise doesn't meet the conditions required for Returns/Exchanges. In the event a Return or Exchange is refused, the merchandise will be returned and the customer will be responsible for the shipping and handling charge. Return shipments are made at your own expense unless authorized in writing by our Customer Service Department.

Please mail your package in a prepaid and traceable method to the address below.

Ontelevision.com
4017 Colby Avenue
Everett, WA 98201